Playtine Privacy Policy

Playtine is committed to protecting the privacy and personal data of all players who use our platform. We understand that Filipino players trust us with sensitive information when they register, deposit funds, and play on Playtine, and we take that responsibility seriously. This Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This Policy applies to all personal data collected by Playtine through the playtine.com website, the Playtine mobile application, and any other channels through which you interact with us. It covers data collected during registration, account use, financial transactions, customer support interactions, and general browsing of the Playtine platform.

Please read this Policy carefully. If you do not agree with any part of this Policy, you should not use the Playtine platform. Questions about this Policy may be directed to our Data Protection Officer using the contact details provided in Section 14.

Playtine collects the following categories of personal data from players and platform visitors:

Playtine does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you voluntarily provide such information in the context of a responsible gaming self-assessment.

Playtine collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or submitting a form on the Playtine platform;
• Automated collection: Technical and usage data collected automatically when you access the Playtine website or mobile application, including through cookies, log files, and similar tracking technologies;
• Third-party sources: Identity verification data from KYC service providers, fraud screening data from payment processors, and publicly available information used to verify the accuracy of data you have provided;
• Payment providers: Transaction confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners used to process your deposits and withdrawals.

Playtine uses your personal data for the following purposes:

• To create and manage your Playtine account, including verifying your identity and age in compliance with Philippine gaming regulations;
• To process deposits, withdrawals, and other financial transactions on the platform;
• To detect, investigate, and prevent fraud, money laundering, and other illegal or prohibited activities;
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements under Philippine law;
• To monitor gaming activity for responsible gaming purposes, including identifying players who may be at risk of problem gambling;
• To provide customer support and resolve disputes or complaints;
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts;
• To send you promotional communications about Playtine offers and games, where you have consented to receive such communications or where we have a legitimate interest in doing so;
• To improve the Playtine platform, including analysing usage patterns, testing new features, and conducting internal research;
• To enforce our Terms & Conditions and other applicable policies.

Playtine processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including operating your account, processing transactions, and providing gaming services;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC, AML, and gaming regulatory requirements;
• Legitimate interests: Processing necessary for Playtine's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Playtine does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions;
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements;
• Technology service providers: Cloud hosting, data storage, analytics, and platform infrastructure providers who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: Government agencies, regulators, courts, and law enforcement bodies where disclosure is required by applicable Philippine law or a valid legal order;
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for the conduct of Playtine's business, subject to confidentiality obligations.

Where Playtine shares data with third-party service providers, we require those providers to implement appropriate technical and organisational measures to protect your personal data and to process it only in accordance with our instructions.

Playtine uses cookies and similar tracking technologies on the playtine.com website and mobile application to enhance your experience, maintain session security, and analyse platform usage. Cookies are small text files stored on your device when you visit the Playtine platform.

Playtine uses the following types of cookies:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled without affecting platform functionality;
• Analytics cookies: Used to collect anonymised data about how players use the Playtine platform, helping us identify areas for improvement;
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour;
• Preference cookies: Used to remember your platform settings and preferences to provide a more personalised experience.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Playtine platform. Continued use of the platform following the display of our cookie notice constitutes consent to our use of cookies as described in this Policy.

Playtine retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations;
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable Philippine financial regulations;
• Customer support records: Retained for three (3) years from the date of the interaction, or longer if the matter relates to an ongoing dispute or legal proceeding;
• Technical and usage data: Retained for up to two (2) years from collection, unless required for longer for security or fraud investigation purposes.

When personal data is no longer required, Playtine will securely delete or anonymise it in accordance with our data retention and disposal procedures.

Playtine implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Playtine platform;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning of the Playtine platform;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While Playtine takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Playtine will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Philippine Data Privacy Act.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by Playtine:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed by Playtine, as described in this Policy;
• Right of access: You have the right to request a copy of the personal data Playtine holds about you, along with information about how it is being processed;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by Playtine;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Playtine's legal and regulatory retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe Playtine has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact Playtine's Data Protection Officer using the contact details in Section 14. We will respond to all valid requests within thirty (30) days of receipt, or within such other period as may be required by applicable law.

The Playtine platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine gaming regulations. Playtine does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under the required age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the Playtine platform or provided personal data to us, please contact our customer support team immediately so that we can investigate and take appropriate action.

The Playtine platform may contain references to third-party services, including payment providers such as GCash, PayMaya, BPI, BDO, and Metrobank. When you interact with these third-party services, their own privacy policies and data practices will apply. Playtine is not responsible for the privacy practices of third-party service providers and encourages you to review their privacy policies before providing any personal data to them.

All third-party service providers engaged by Playtine to process personal data on our behalf are required to enter into data processing agreements that obligate them to implement appropriate security measures and to process personal data only in accordance with Playtine's instructions and applicable Philippine law.

Playtine reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The effective date at the top of this page will be updated whenever material changes are made.

Where changes are material, Playtine will provide reasonable advance notice to registered players through the platform, by email, or by other appropriate means. Your continued use of the Playtine platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or complaints about this Privacy Policy or Playtine's data practices, or if you wish to exercise any of your data rights, please contact our Data Protection Officer:

Data Protection Officer — Playtine
Email: [email protected]
General Support: [email protected]

We aim to acknowledge all privacy-related enquiries within five (5) business days and to provide a substantive response within thirty (30) days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.

For more information about your rights under the Philippine Data Privacy Act, or to file a complaint with the NPC, please refer to the official resources of the National Privacy Commission. Playtine encourages all players to be informed about their data rights.